At MELIANTHOR, we value our customers and strive to ensure your satisfaction with our products. If for any reason you are not completely satisfied with a purchase, we offer a straightforward refund policy to assist you.
To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Our refund policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund.
Several types of goods are exempt from being refunded:
To complete your refund, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].